PRIVACY POLICY

Love, Nala Website

by

Love, Nala LLC

 

LAST UPDATED: September 6, 2019

This privacy policy (the “Privacy Policy”) describes how Love, Nala LLC (the “Company”) collects, uses and discloses information and data relating to your access and use of the Site and/or Services and what rights you have with respect to such information and data. The Privacy Policy forms part of the Company’s Terms of Service accessible at https://lovenala.com/policies/terms-of-service (the “Terms”), and any capitalized terms used but not defined in the Privacy Policy have the meaning ascribed in the Terms.

If you do not agree with the terms and conditions of this Privacy Policy, do not access the Site or use the Services or any other aspect of the Company’s business.

The Company reserves the right to update and change the Privacy Policy from time to time by posting updates and changes to the Site. By continuing to use the Site after such changes are posted, you agree to such changes.

1. Information Collected & Generated

If you use the Site, you will end up submitting information to the Company – such as Account information or the Content you upload while using the Site. We may also collect or receive information in several ways, including but not limited to when you contact us by telephone or by email, sign-up for promotional or other communications, or post on our social media accounts. Like most Internet companies, we also receive other information that relates to you automatically or through third parties.

In the course of your accessing and using the Site and/or Services, the Company may collect and/or generate the following types of information (collectively “User Information”):

(a) “Personal Information”, which means information that could be used by itself to identify you, such as your name, address, email and phone number;

(b) “Service Information”, which means information generated by your use of the Site, including the following:

  (i) Site Metadata. When you interact with the Site, metadata may be generated that provides additional context about the way you engage the Site. For example, the Company logs the type of activity engaged to better understand which features and tools are most used or in need of improvement.

  (ii) Log Data. As with most websites and technology services delivered over the Internet, the Company servers may automatically collect and record information when the Site is accessed. This log data may include the Internet Protocol (IP) address, the address of the web page visited before using the Site, browser type and settings, the date and time the Site was used, information about browser configuration and plugins, language preferences and cookie data. This information is used to optimize the delivery of the Site.

  (iii) Device Information. The Company may collect information about devices used to access the Site, including the type of device, what operating system is used, device settings, application IDs, unique device identifiers and crash data. Whether the Company collects some or all of this information often depends on the type of device used and its settings. This information is used to optimize the delivery of the Site.

  (iv) Location Information. The Company may collect information to determine your approximate location, such as their business address, IP address or any other location information from devices in accordance with the consent process provided by the device.

 (v) Cookie Information. The Company may use cookies and similar technologies through the Site that help collect information about your engagement with the Site. The Site may also include cookies and similar tracking technologies of third parties. A cookie is a tiny element of data that our Site can send to your browser, which is stored on your hard drive so we may later be able to recognize your computer or other device while you interact with our advertisements or our Site. If you do not wish to accept cookies, you have the option of blocking or disabling cookies. Your computer provides you with the ability to clear all cookies that have been stored onto your hard drive, should you wish to do so. However, please be aware that you may be unable to access certain parts of the Site if you block or disable the Company cookies. You may also visit www.allaboutcookies.org for details on how to delete or reject cookies or for further information on cookies generally. By using our Site without deleting or rejecting some or all cookies, you agree that we can place and use those cookies that you have not deleted or rejected on your device.

  (vi) Third Party Analytics. The Company may use third party analytics to help gather and analyze information about the areas you visit on the Site to evaluate and improve the customer experience and the convenience of the Site. To opt-out of third party analytics tracking of your Site use, there are tools available that you may install in your browser or you may contact us.

  (vii) Third Party Site. The Company may receive data about organizations, industries, Site visitors, marketing campaigns and other matters related to the Site from parent corporation(s), affiliates and subsidiaries, Company partners or others that the Company uses to make the Service Information more useful. This data may be combined with other Service Information and might include aggregate level data, such as which IP addresses correspond to zip codes or countries.

 (viii) Additional Information Provided to Company. The Company may receive other information from you through Content, if you request support, interact with the Company social media accounts or otherwise communicate with or through the Company.

Generally, you are not under a statutory or contractual obligation to provide any information or data to the Company. However, certain information and data is collected automatically when accessing and using the Site, and blocking such collections may result in the Company’s inability to provide you with access and use to any part or whole of the Site.

Our Site is not directed to children under the age of 18 (“Minors”) and we do not knowingly collect personal information from Minors without obtaining parental or guardian consent. If you are a Minor, then please do not use or access the Site or Services at any time or in any manner. If we learn that Personal Information has been collected via the Site from a Minor without verifiable parental or guardian consent, then we will take appropriate steps to delete this Personal Information. If you are a parent or guardian and discover that your Minor has provided Personal Information, then you may alert us as set forth in the “Contact” section below and request that we delete that Minor’s Personal Information from our systems.

2. Information Use

User Information will be used by the Company to provide the Site to you in accordance with the Terms, your instructions from time to time, and as required by applicable law, legal process or regulation. Without limiting the foregoing, User Information may be used by the Company for the following purposes:

(a) to provide, update, maintain and protect the Site;

(b) to communicate with you by responding to your requests, comments and questions;

(c) to develop and provide additional features;

(d) to send you service, technical and other administrative emails, messages and other types of communications. This may include communications relating to changes in the Site, changes to the Services offered, and important Site-related notices, such as security notices. These communications are considered part of the Site and you may not opt out of them;

(e) to send you marketing and promotional emails, messages and other types of communications. This may include communications relating to new product features. You may opt out of these communications by following the “unsubscribe” instructions provided in our email or you can contact us, using the information below;

(f) for billing, account management and other administrative matters. The Company may need to contact you for invoicing, account management and similar reasons and the Company uses account data to administer accounts and keep track of billing and payments; and

(g) to investigate and help prevent security issues and abuse.

3. Information Retention

In general, the Company keeps your User Information throughout your relationship with the Company.

If you terminate your relationship with the Company and your use of the Site, the Company will generally continue to store archived copies of your User Information for legitimate business purposes and to comply with applicable law, except when the Company receives a valid erasure request, or, if you terminate your Account and your User Information is purged pursuant to the Company’s standard purge process.

If User Information is aggregated or de-identified so it is no longer reasonably associated with an identified or identifiable natural person, the Company may retain and use it for any business purpose. Otherwise, your User Information will be deleted from our systems.

4. Information Sharing

This section describes how the Company may share and disclose User Information.

(a) Customer’s Instructions. The Company will only share and disclose User Information in accordance with the Terms, your instructions from time to time, and as required by applicable law. Your consent to the Company’s sharing and disclosing of certain User Information may be reasonably determined by your action through the Site.

(b) Third Party Service Providers and Partners. The Company may engage third party companies or individuals as service providers or business partners to process User Information and support the Company business. These third parties may, for example, provide virtual computing and storage for the Site or send emails or other communications.

(c) Corporate Affiliates. The Company may share User Information with its corporate affiliates, parents and/or subsidiaries.

(d) During a Change to Company’s Business. If the Company engages in a merger, acquisition, bankruptcy, dissolution, reorganization, sale of some or all of the Company’s assets or stock, financing, public offering of securities, acquisition of all or a portion of the Company business, a similar transaction or proceeding, or steps in contemplation of such activities (e.g., due diligence), some or all User Information may be shared or transferred, subject to customary confidentiality arrangements.

(e) Aggregated or De-identified Data. The Company may disclose or use aggregated or de-identified User Information for any purpose. For example, the Company may share aggregated or de-identified User Information with prospects or partners for business or research purposes.

(f) To Comply with Laws. If the Company receives a request for information, the Company may disclose User Information if the Company reasonably believes disclosure is in accordance with or required by any applicable law, regulation or legal process. The Company is released of any liability associated with any such disclosures made in good faith.

(g) To Enforce Rights, Prevent Fraud, and for Safety. The Company may disclose or use User Information to protect and defend the rights, property or safety of the Company or third parties, including enforcing contracts or policies, or in connection with investigating and preventing fraud or security issues.

(h) With Consent. The Company may otherwise share User Information with third parties when the Company has your consent to do so.

5. Information Control

The Company understands that you have legal rights over your User Information, and takes reasonable steps in accordance with applicable laws to allow you to access, correct, amend, delete, or limit the use of your User Information. You can update many types of User Information, such as payment or contact information, directly within your Account. If you are unable to change your User Information within your Account, please contact the Company to make the required changes. For certain instances of your User Information that is shared with third parties, the Company may be unable to access, correct, amend, delete, or limit such User Information. Additionally, certain changes to your Account may affect your ability to use the Site.

6. Feedback

Any suggestions, questions or comments relating to improving or modifying the Site that are included in your communication with the Company (the “Feedback”) will be deemed to be non-confidential and non-proprietary to you, and you agree that: (a) the Company is therefore not subject to any confidentiality obligations with respect to the Feedback; (b) the Feedback is not confidential or proprietary information of any third party and you have all of the necessary rights to disclose the Feedback to the Company; (c) the Company (including all of its affiliates, successors and assigns) may irrevocably freely use, reproduce, publicize and exploit the Feedback; and (d) you are not, nor is any other party, entitled to receive any compensation or reimbursement of any kind from the Company in relation to the Feedback.

7. Security

The Company takes commercially reasonable steps to protect the User Information from loss, misuse, and unauthorized access or disclosure. These steps take into account the sensitivity of the User Information and the current state of technology. User information may be processed on servers located outside of the country where you live. The Company follows industry standards on information security management to safeguard sensitive information, such as financial information, intellectual property, user details and any other personal information entrusted to the Company. The Company information security systems apply to people, processes and information technology systems on a risk management basis. No method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to protect your User Information, the Company cannot guarantee the security of any information you transmit to us.

8. Users in the European Union and European Economic Area

We are the data controller of your Personal Information you provide on the Site. We have lawful bases to collect, use and share your User Information. As explained above, we process User Information in various ways depending upon your use of the Site. We process Personal Information on the following bases: (a) with your consent; (b) to provide you with the Site or Services you request; and (c) as necessary for our legitimate interests in providing you with our Site or Services, enhancing and customizing our Site or Services, conducting analytics and delivering relevant advertising.

If you are in the EU/EEA, then you have certain rights relating to your personal data.

1. Access and Confirmation. You have the right to ask us if we process Personal Information about you, and in some circumstances, to obtain a copy of your Personal Information.
2. Deleting and Blocking. Under certain circumstances, you may have the right to have your Personal Information deleted or blocked without undue delay.
3. Direct Marketing. You have the right to object to our processing of Personal Information for direct marketing purposes.
4. Right to Withdraw Consent. To the extent we are processing Personal Information on the basis of your consent, you have the right to withdraw consent at any time.
5. Data Portability. Under certain circumstances, to the extent we are processing your Personal Information on the basis of consent, or that it is necessary to provide Services, and the processing is carried out by automated means, you have the right to receive the Personal Information in a structured, commonly used and machine-readable format. To exercise those rights, please contact us using the contact information below.
6. Right to Lodge a Complaint. You have the right to lodge a complaint about our data collection and processing actions with the supervisory authority in your country.

We transfer, store, and process your User Information outside of your country. Personal Information may be accessed by us or transferred to us in the United States of America. By providing us with Personal Information, you consent to this transfer. We will protect the privacy and security of Personal Information according to this Privacy Policy, regardless of where it is processed or stored. By providing us with Personal Information, you consent to the storage or processing of Personal Information in the United States of America and acknowledge that the Personal Information will be subject to the laws of California, including the ability of governments, courts, or law enforcement or regulatory agencies of the United States of America to obtain disclosure of your Personal Information. If you want to learn more about your rights under GDPR, you can visit the European Commission’s website on Data Protection at: https://ec.europa.eu/info/law/law-topic/data-protection_en.

9. Contact

If you have any questions about this Privacy Policy or to exercise any applicable rights, please contact our Privacy Officer at info@lovenala.com or at the following mailing address:

 

Nala Cat

29991 Canyon Hills Rd
Suite 1709-424
Lake Elsinore, CA
92532 USA